FAQs & Features

What our clients asks? We have a convenient support team to keep you updated on the progress of your cargo shipment and clearance.

  • What are procedures?

    Transport arrangements, preparation of documents, repacking and labeling, delivery to consignee, get proof of delivery

  • What do you do?

    deals with export and import of goods and consignments, loading, shipping and forwarding of goods.

  • What is the customs clearance process?

    Customs clearance is a necessary procedure before goods can be imported or exported internationally.

  • How many days does customs clearance take?

    Your package will probably reach you within 1 to 2 days from the time of shipment. If any duty is to be paid on the package, the courier company will collect the same from you when they deliver the package.

  • Why do packages get stuck in customs?

    There are three basic reasons your shipment could get stuck in customs: ... Sometimes, customs clearance documentation is incomplete, causing delays while customs coordinates with the shipper to gather needed information, unless there is misdeclaration from consignee

  • What does it mean if your shipment is on hold?

    Shipments may appear to be "on Hold" for a number of reasons, for example if a shipment arrives at a depot later than expected and has missed its connection, or perhaps simply waiting for a connection that does not leave until later in the day.

  • Does DHL process on weekends?

    The simple answer is Yes! DHL does provide delivery options on Saturdays. In most European countries, DHL standard delivery days are from Monday to Saturday.